How Long Is My Water Heater Warranty And What Does It Cover? | FAQ FRIDAY VIDEO!

August 26, 2022December 5, 2016 by Water Heaters Only Inc.

Guess who!? Nick & Matt are here for FAQ Friday!! They’re here every friday to answer your frequently asked common questions! Todays question is a great one that we get asked daily! Here it is: How Long Is My Water Heater Warranty And What Does It Cover? Enjoy! and let us know your questions below and well answer them in a future FAQ Friday video!

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35495

Water Heaters Only, Inc.

4.9

Based on 347 reviews

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John

19:31 13 Apr 24

Very nice job- prompt and quick & clean

Jon Van Rhyn

18:11 18 Mar 24

Justin arrived early and installed a new water heater completely to my satisfaction. He also provided very helpful information on hot water recirculation options. Great experience.

J.A.

20:49 10 Mar 24

Justin and Water Heaters Only did a great job at a good price. happy customer

thebulldog 4700

21:54 05 Mar 24

I called the company because I thought I needed a new water heater. I had met with two companies before and gotten quotes before finding water heaters only. I met with Thomas a very personable young man who noticed the heater was showing an error message that indicated something just needed cleaning. I hadn't noticed it before, and no other company said anything about it. So, we agreed that he would just clean it instead of replacing it and he did, and I was very happy. Needless to say, I will be calling him back when it finally does fail. Great job! I definitely appreciated his competence and honesty. I recommend you ask for Thomas.

Matthew Lyons

16:41 01 Mar 24

Our tech was Alexis; he called an hour prior to coming out to let us know when he'd arrive. He explained the work to us, went over the estimate and answered all our questions about the installation. He completed the job very timely and left the work area very clean. Overall we are very satisfied with Alexis and Water Heaters only for their quick response to our problem. Would use them again if needed or recommend to others.

Kme Kme

23:42 28 Feb 24

Justin was professional, punctual, and knowledgeable in his work. Thank you!

Manny Bautista

03:31 25 Feb 24

Had a great experience with the technician. John Burns did an excellent job of explaining the work to be done and what the cost would include. He was very professional while installing the water heater. Once the water heater was installed, he did a nice job of explaining how to adjust the temperature and how to shut down the gas if needed and showed me where the important valves were. Would recommend Water Heaters Only to my friends.

Ruth Knight

22:21 24 Feb 24

Justin came out and assessed what we needed. He did a great job at answering all our questions and installing our new water heater. Highly recommend this company if you're in need of a new water heater and quick!

Hal Schneider

21:05 24 Feb 24

Technician Justin is excellent. He was on time, replaced the water heater perfectly and left the work space clean. Would recommend Justin as one of the best. Answered all questions we had.

Judy Valecko

20:28 24 Feb 24

Justin is awesome. He explained everything, and the job was completed much quicker than I expected.

Jeanette Sandoval

16:26 14 Feb 24

We just had a new Water Heater installed yesterday by Thomas who was amazing. He explained everything in detail, very friendly easy to communicate with. I love my new Water Heater. I have recommended them to my brother and will recommend to anyone who is needing repair or a new Water Heater. Thank you for all your help.

Robert Curtis

05:42 14 Feb 24

I was given a 4 hour time window for the installer (Thomas B) and he called me shortly after 9 and notified me that he would have to pick up the water heater from the warehouse (30 gallon heaters were not normally kept in inventory). He called again when he he picked it up and gave me the time he expected to arrive. Once he arrived he inspected the old heater (24 years old) located in the crawl space under the house, gave me a quote and told me that more more earthquake reinforcement should be put in for safety reasons. I accepted the quote. He drained and removed the old heater, installed the new one, built additional reinforcement and tested the system for functionality and leaks.He was courteous, conscientious and friendly

Charles Kaufman

01:32 14 Feb 24

Justin was our Technician. He arrived punctually and throughout the installation, he was outstanding: super courteous, very knowledgeable and communicative. Once done, he was meticulous in his clean-up and then gave us a full explanation of everything he had done. In our estimation, he deserves a 10-Star Rating!!!!

Baron Chen

01:32 14 Feb 24

Long story short, fantastic service provided by Water Heaters Only and technician Thomas B. If anyone is living in San Diego I would highly recommend Thomas B. as your next technician because of his high degree of knowledge, the meticulous work he provides, and the honest craftsmanship. My water heater flame went out and when I tried the pilot re-lit the flame would not stay on. After considering replacing the storage water heater, Thomas B. made a last-ditch effort to replace the thermocouple and to our luck, it worked! The flame stood strong and Thomas even waited over a couple hours to ensure the flame did not fade. Overall, I am very pleased with the quality work provided by the technician and the professionalism of Water Heaters Only. Will definitely call back if needing a replacement water heater.

Susan Roberts

20:31 12 Feb 24

Great experience with this company! I called on a late Friday afternoon and had someone at my house at 10am the next day. Justin was super polite and professional. He clearly explained everything to me, told me the cost of the job, and in 2 1/2 hours I had a new working water heater! The company worked with me regarding payment, and the whole process couldn't have been smoother. Thank you from my whole family!

Scott Gordon

06:08 07 Feb 24

Arranged for a Sunday install and decommission of our broken water heater in San Diego, John Burns came out on a Sunday and did a great job! On time, great price, great service. Very happy and highly recommend.

jeffrey robertson

17:29 27 Jan 24

John Burns did a great job installing my new water heater!

Debbie Croft

20:31 14 Jan 24

This company and their Technician, Damien, were great to work with and I would not hesitate to call them again in the future. They provided top quality products and service, and I have confidence in the high-grade water heater they installed. Damien went above and beyond to add earthquake safety braces and to replace corroded water line connections.

Maryann Jolin

01:41 12 Jan 24

We had out water heater replaced with a tankless. Justin was polite, professional and got the job done like a pro, would definitely reccommend water heaters only and Justin .

Milton Martinez

22:17 10 Jan 24

I recently had the pleasure of using the services of Water Heaters Only, Inc. for the installation of a new water heater in my home, and I must say that I am extremely impressed with their outstanding service. From start to finish, the entire process was flawless and exceeded my expectations.The installation itself was done with precision and skill. Damien, who was the technician, was well-prepared and had all the necessary tools and equipment. Damien worked efficiently and meticulously, ensuring that everything was installed correctly and up to code. He paid attention to even the smallest details, such as properly sealing all connections and checking for any potential leaks.I’m also impressed with the quality of the water heater itself. Water Heaters Only, Inc. recommended/uses Bradford White water heater which is of high-quality and energy-efficient that suits my needs perfectly. I have noticed a significant improvement in the hot water supply and overall efficiency since the installation.Overall, I would highly recommend Water Heaters Only, Inc. for any water heater installation needs. Their professionalism, expertise, and excellent customer service truly set them apart. I am extremely satisfied with their work and will be using their services again in the future.Thank you, Damien, for the outstanding water heater installation!Sincerely,Milton MartinezLa Mesa, CA 91941

Bobby Ortiz

19:33 29 Dec 23

Would highly recommend Water Heaters Only and our technician Justin. Justin was professional, courteous, punctual, and respectful. He answered all our questions, never felt like we were getting the run around. His workmanship looks great and even cleaned up after himself sweeping out our garage. Would definitely use Water Heaters Only again in the future and will be recommending them and Justin to all our friends and family.

Kerry D

21:50 24 Dec 23

We were astonished to receive same-day service and an excellent price. Our service tech Thomas was very knowledgeable and took great pride in his work, which is rare to find these days. We received a top-rated Bradford White water heater which is not available at the big box stores. Highly recommend this company.

Donna Alfsen

07:36 22 Dec 23

After waiting a day for someone to come out, the technician obviously did not want to do the job. First they had an issue with the proximity of my washer and dryer. Then they proceeded to quote saying it was going to much higher cost due to the install and finally said they could not do it until I “repaired” my dry wall claiming they couldn’t strap it in properly due to a crack - except the strap is going into the stud on my wall, not the drywall. They changed me $65.00 for my trouble. While trying to find a drywall repair- I kept running into the issue of the water heater being in the way. Called to see if they would at least come back to remove the old water heater - they could for another $400 which would be in addition to the quote in place. Ended up finding a plumber who charged me almost $1000 less than their quote and did not require me to spend another $700+ in unnecessary repairs

Greg Crownover

20:10 01 Sep 23

Wow! I have a water heater that the pilot light won't light. I called 'Water Heaters Only' and the guy basically didn't want the business.I told him that it was a RHEEM water heater and he couldn't talk enough about how bad RHEEM products are. He said that they (RHEEM) is known for it's "defective" products. He stated that they could not get the required parts from RHEEM. I then contacted a different company.. I now have an appointment in 2 hours.I would NOT recommend 'Water Heaters Only'!

Michael Cox

01:49 12 Jul 23

I can't say enough about Justin, our tech, and the value of the service. As a matter of uncanny timing our old water heater started leaking all over our garage a week after moving back into our home. We were displaced due to a major plumbing leak flooding two floors of our townhome. I called a few places but found Water Heaters via Google. The main reason I contacted them was because one review said they were 40% less than every other estimate. I had been quoted nearly 5k for a replacement and install by other companies and the wallet was feeling a little worse for wear. After speaking with a very helpful phone rep (sorry that I don't remember her name), I made a same day appointment. Justin our tech called me and asked if he could come earlier. Justin was professional and was happy to accommodate our kid and dog chaos. Justin gave us a complete rundown of the job and an educated guess on the timing of the service. We were able to get the kids out of the house and trust him to do his work. When we returned Justin had finished his work which included replacing the valves and copper tubing to the water heater. All in all we spent almost half the amount of the other estimates and got more done than we expected. I have already recommended the company to a coworker and my wife has done so to. Very thankful for this experience after having to deal our very stressful previous flood and all the insurance and plumbing hassles.

Nina D

22:18 17 Jun 23

They did a good job replacing our old water heater back then and it lasted for 16 years. Last night after 16 years our water heater broke, they send technician Justin who did a very good job. He was professional, thorough, efficient, courteous and a quality of job well done. I will definitely recommend Water Heaters Only to my friends, relatives, seniors and significant others. Thank you for your satisfaction service!

Ray Gwwqwe E4arcia

20:46 09 Jun 23

Justin did a great job your lucky to have him

Alan Haefner

01:21 27 May 23

Justin arrived on time. He reviewed my history of water temperature loss, inspected the water heater, verified the age of the existing tank and provided an estimate to replace that was 40% less than two previous estimates from local competitors.He removed the old system, upgraded all associated parts to meet code and installed a new water heater efficiently with a very professional mechanics. Clean up was spotless....and he is really friendly guy!

Samuel Brown

19:02 23 May 23

Jason was a great installer!

Ian Ashworth

04:58 23 Apr 23

Very efficient. Came and replaced the water heater the next day. Price matched and very clean install. Very courteous and professional. They walked through everything and took their time.

Timothy Lynch

17:08 20 Apr 23

From George from the call center to John to finish. Perfect.John: Thank you. We worked that tuff fit and got it in around that one shelf edge, getting in the way, Cheers to you and thank you for serving! Tim & KateI recently had a hot water heater installed byJohn from Water Heaters Only, Inc, and I couldn't be happier with the service I received. John was incredibly professional and knowledgeable throughout the entire process, from the initial consultation to the final installation. John took the time to explain everything to me in detail and answer any questions I had.The quality of the work was outstanding, and I was impressed with how quickly John was able to complete the installation. John also made sure to clean up after and left the space even cleaner than it was before He arrived.What really stood out to me, however, was the affordability of the service. I had received quotes from several other companies, but Water Heaters Only, Inc offered the most competitive price without sacrificing quality.Overall, I would highly recommend Water Heaters Only, Inc to anyone in need of hot water heater installation services. They provided top-notch service at a great value, and I would definitely use them again in the future.

Kevin Yeh

22:22 26 Jan 23

My 30 year old water heater that came with the house started a small leak from the bottom so I knew it was time to go. I emailed Water Heaters Only and got an appointment with Danny (182785) who was very professional and knowledgeable. He answered every question possible that I could have for a water heater replacement and went above and beyond for customer service. Hopefully we won't need to call Water Heaters Only anytime soon but if we do I know Danny will be there to resolve it.

Ester Banayo

03:08 28 Sep 22

Danny 177157 came on time and immediately checked the tank and he explained to me everything and all possible options and I picked to replace it after knowing that it was mire than 10 years old. He immediately worked on it, and he did it so well and he made sure that everything is properly and correctly attached. He's so patient and after several hours the water heater was properly attached and secured. He's so efficient, kind and courteous. He's so patient answering all my questions because I'm new to it and after he's done he taught me what to do just in case it leaked again and there's to one that can come right away. Thank you so much for your help and thank you Water Heaters Only for sending someone who's responsible and knows what he's doing. Job well done.

Dan Wolfson

04:20 22 Sep 22

This is our second time using Water Heaters Only. They responded quickly and sent a technician out the next day. Clayton Young did an outstanding job and is an absolute pleasure to work with. He went above and beyond to replace our leaking water heater and bring everything up to code. He kept me posted on his arrival time, explain everything he was doing, and even let me record a video of how to relight the pilot. I would definitely ask for him again should we have water heater issues.

Donald Pier

20:56 12 Sep 22

John B arrived about halfway within the time window given on the phone, explained everything to me, answered all my questions, and then got right to work removing my old leaking water heater and installing a new one. It only took a couple hours from start to finish, and he cleaned the area up better than he found it. I was pleased with the promptness, the work, and the price, and found John to be knowledgeable and efficient, as well as very friendly and personable. All in all, a good experience, and I would recommend him and this company. Thank you.

Jessica Cook

22:44 23 Aug 22

Got a brand new water heater the same day! Our Technician John B was excellent! Very efficient, knowledgeable and on time. Very happy with this service and we highly recommend. :)

Fiona Perez

18:09 27 Jul 22

My husband is very handy around the house and on the rare occasion we hire someone to do some work or install something, he typically complains about the shoddy workmanship (he is a perfectionist). When we had our water heater installed, he commented that the installation was very professional. We have been married 24 years and I think that’s the first time I’ve heard him say that… so kudos and plaudits to Water Heaters Only— that’s quite a feather in your cap!

Tonya Brown

03:01 22 Jul 22

Justin arrived promptly during the given time frame. He didn't have what he needed based on our wrong description but was fast getting the right water heater and back to do the work. He is very knowledgable, professional, and his work is very clean. We couldn't have asked for a better person! So glad we were lucky enough to get him. Thanks for excellent workmanship! T&C

Al Peterson

15:24 19 Jul 22

John B. removed my leaking water heater and installed a new one for me. He arrived on time, provided a quote in the range I had been told on the phone, and did an excellent job with the install. He was personable and described the work he was doing effectively. I'm very pleased with the whole experience.

Ryan Rillera

03:19 15 Jun 22

The Technician's name is Justin. He was nice and professional. Did a thorough and speedy job. Would recommend them to anybody

Sandie Ahinger

14:41 12 Jun 22

We had a new water heater installed on a Saturday by Justin. He was friendly, knowledgeable and extremely efficient. This company is excellent and lucky to have an employee like Justin.Highly recommended!

Jerry Dean

14:29 27 May 22

Justin was very courteous. Answered all my questions. He was very clear in pricing what I needed. Far more helpful, clear and fair than any of the other companies I contacted. Water Heaters Only was very responsive - the early bird got the worm.

Sean Lynch

20:06 06 May 22

Justin came to my house, knew exactly what he was doing, and performed a very professional installation. No fuss, no dealing with unreliable contractors, no back and forth. I called, paid the amount quoted, and got a perfectly installed new water heater. If you’ve ever tried to find a good contractor you know why this is completely mind blowing.

Tom McQueen

20:32 03 May 22

John replaced my failing water heater with a new one. He was informative, efficient with his time, his work was clean, no mess, installation and piping looks great. John explained how everything worked. John did a Great job!

Justin Snider

01:08 17 Apr 22

Outstanding service by JUSTIN - same day appointment - was fast, friendly and professional. Awesome job with our water heater install. Thanks for the amazing work!!

Brenda Cinque

15:34 27 Mar 22

I was so impressed with this company. I called early on a Friday am and they said they could come that day. Justin came the next day on time.. explained everything and was done in 2 hours. Thank you for great service!

Jeff Albrecht

22:14 24 Mar 22

I was pleased that WHO was able to install a new water heater on the day I called. Unlike a couple of other companies I telephoned they were kind enough to inquire about my old heater and quote me a price for replacement. John B was the technician assigned to my job. He was friendly and professional, and I would heartily recommend him for anyone considering such work in the future.

Chelsea Addison

12:08 18 Mar 22

When they say open 24 hours they mean it! I needed a new water heater and work crazy hours so it’s difficult for me to call businesses during normal working hours so when I stumbled across Water Heaters Only and saw that they take calls 24/7 I thought that’s exactly who I need. I hesitated calling at 11:00 at night thinking it would be an answering service who wouldn’t really be able to answer my questions or schedule my appointment - I was definitely wrong! The rep that answered the phone was friendly, helpful, knowledgeable, and was able to schedule my install for the next morning! Total shocker! I then received a call at 7:45 AM to confirm the installation time and to let me know that the installer would be coming from North County so he wouldn’t be here until 10 AM which was fine with me because I was still sleeping, ha ha. Clayton arrived on time and completely prepared for my installation. He was friendly, easy to talk to, and got right to work. He was efficient and had everything removed, installed, and ready to use in less than 2 hours. Highly recommend and appreciate how smoothly the installation was done.

Hyunwoo Cho

22:00 15 Mar 22

John B came to replace water heater recently. I called my warranty and I got lucky to have this good technician! He explained the general procedure work order between the company and homewarranty company well.John is a professional technician and very friendly.After finishing his work, he explained how to request inspector once permit is arrived.New water heater is really good and working well. Thanks John Again.

Carolina Valdez

08:02 10 Mar 22

Justin was great. He was very professional, informative, and efficient. Same day install was a life saver and very much appreciated. Thank you so much.

jeffrey howe

16:32 23 Feb 22

The representative, Justin appeared at the beginning of the 4 hour window and was courteous and help me to understand the new codes & regulations that would be needed to be completed before he installed in the water heater. He did a job that appeared well done and in a very timely manner. I highly recommend this company if you want fast, efficient service.

R Stamper

18:32 01 Feb 22

John B. did an excellent job replacing a water heater for us. He was on time, very professional and did a great job. I called on a Saturday, and he was out there within two hours. We will definitely use them again.

Jason & Sarah Cooper

16:19 26 Jan 22

Justin was very friendly and knowledgeable. would recommend him to anyone. Enjoying hot water for 24hrs now with no issues with the installation. Good Job Justin!

OneLove OneTrail

16:53 19 Jan 22

Justin replaced my failing water heater with a new one. He was informative, efficient with his time, his work was clean, no mess, installation and piping looks great. Heck he left my garage better than I had it. Justin answered every question I had. I couldn't be happier with Water Heats Only as well as with the professionalism that Justin showed. I will for sure be recommending Water Heaters Only to friends and family

Chris Lindahl

01:29 23 Dec 21

Justin was great. My water heater broke during the night and was leaking. He came out same day to install a new one. Updated the gas line, water supply, sediment trap, and expansion tank. Looks so much better than the old one. He worked quick and was professional and friendly. Would definitely recommend.

Helen Cohn

19:36 28 Nov 21

Highly recommend! Friday morning after Thanksgiving and water heater died. Called WHO and got scheduled for the next afternoon. John B called to let me know he was on his way, showed up right on time, looked at our old setup and immediately said “no problem”. Even though our old water heater still had water in it. Even though it’s kind of an awkward location. No problem. John was meticulous, obviously knew what he was doing, and explained everything I asked. Totally professional. All done for a fair price, and on a holiday weekend! WHO goes in my list of companies to call, companies to recommend to my friends.

Art A

03:27 04 Nov 21

Justin was on time, friendly and professional. He answered all my questions thoroughly, explained the installation process and provided me with tips/info on water heater maintenance and longevity. Justin was as an absolute rock star!!Very happy with his services!I would definitely recommend Water Heaters Only to family and friends.Thanks guysArt

Justa Boat

15:04 23 Oct 21

John B. came over to my residence recently to install a new gas water heater as mine had started to fail. John B. provided me tons of information on what each component does, and I felt very confident in his ability to install the water heater. It was also great to find out that John B. is a Navy Veteran as we were talking during the installation process, as I am as well. Kudos to the company for hiring veterans! The price was well within the quote when I called and asked. Would definitely recommend!

Abraham Daniel

16:00 22 Aug 21

Very pleased with the professionalism of my installer (John). He took the time to answer all my questions. I would highly recommend your company. Thank you.

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