San Diego Review Round Up February 2017!!

November 22, 2024March 1, 2017 by Water Heaters Only Inc.

Here we are with another awesome Review Round Up for our work in San Diego. Our customers have left us more great feedback that we’re excited to share with all of you!

Need to schedule a water heater repair or replacement in the San Diego area? Give us a call at (619) 273-3830

Water Heaters Only, Inc.

4.9

Based on 400 reviews

review us on

Alex Willen

02:26 02 Mar 25

Justin got a replacement water heater installed promptly and professionally for me today.

Jessica Petrinovich

22:59 21 Feb 25

Fast service to come out, best quote and had the water tank ready to install in the truck just in case. Made the process way easier and sufficient since I ended up using them. Justin helped me and was very friendly and straightforward and trustworthy. He didn’t give me an BS answers and made sure everything was up to code and I was happy with the job! Thanks Justin!

robert hubert

04:15 21 Feb 25

Got home around 2am to a water heater that leaked all over my garage floor. First thing this morning I called around to find someone who could replace it today. Found Water Heaters Only online and within a few hours, Thomas B was at my door for an estimate. Price was better and more detailed than the others I received over the phone from other companies. Thomas handled business and in a few hours, had a brand new water heater up and running. Thomas was very friendly and professsional and would recommend him and Water Heaters Only to anyone needing a new water heater in a hurry.

Maureen Roeder

21:52 20 Feb 25

Job done efficiently

Lance Haim

19:33 15 Feb 25

I recently had a water heater installed by Water Heaters Only. The technician that installed the water heater was Francisco Martinez. Francisco did a superior job. I couldn't be more pleased with his knowledge, professionalism, expertise and his cordial, warm personality. I had once installed a water heater with a buddy. It was an arduous job. I didn't want to do it again. I am very glad I contacted Water Heaters Only, and had Francisco as the technician. Francisco is more than 5 stars! Kudos to him!

Brian Lurcott

01:07 11 Feb 25

Needed a new water heater and Thomas from Water Heaters Only did not disappoint. In fact I was very impressed by his knowledge about our out of code problems and creative ways to make it all good. He was very kind and personable and somehow made a water heater hook up look like a piece of art! 5⭐ 👍🏼👍🏼

Janet Hughes

00:14 11 Feb 25

Today I had my old water heater replaced by Water Heaters Only, in San Diego. Francisco Martinez was the technician. I'm very satisfied with service and the product. All steps and pricing were clearly presented to me before work began. When he finished, he reviewed what was done and how my new water heater should be maintained. I appreciate the company contacting me ahead of time to let me know who would be coming into my home.

Donna Celeste

16:26 09 Feb 25

monk amina

04:30 02 Feb 25

I called in the morning and got a new water heater by the afternoon.
My tenants were thrilled that they had hot water again so soon.. Justin G came and installed a new water heater and did a great job fixing some of the old plumbers mistakes. We are so grateful to the company for the professionalism and promptness!
Thanks Paul and Justin..

Lynda Salazar

00:55 31 Jan 25

Thank you, Justin and Water Heaters Only for the great service. Excellent communication and a quick fix when our water heater suddenly broke. Got everything fixed in about 3 hours from the time he got there!

Cindy Sala

22:48 30 Jan 25

Justine Gonzalez was kind, very professional. He explained everything to us as to what the problem could be. He discovered the issue and fixed the problem. I highly recommend Water Heaters Only including the phone call team members. They know their stuff!!

Jay Blake

02:40 26 Jan 25

Justin was the absolute man. Came through and did the work, handled the unexpected without any problems, and cleaned up after himself. First rate experience through and through 👍

Jake

16:15 23 Jan 25

Water heater was replaced within 24 hours of my call, cost about $700 cheaper than top competitors in the area, and Francisco was very professional and did a great job. Highly recommend.

Robert Kennedy

03:08 23 Jan 25

Damien did a great job. He was on time, efficient and thorough. He was pleasant to deal with. We were very pleased.

Charles Spatafore

02:14 23 Jan 25

Very positive experience. They explained everything very well over the phone. Then, our technician Justin did a great job of communicating, showed up right when he said, was personable and friendly, did the work in the time window he estimated, and explained things in detail afterward. Hopefully, we won’t need a water heater again anytime soon, but if we do, I’m calling these folks again.

Katie Sherrod

03:23 20 Jan 25

Justin went above and beyond! So friendly, polite and quick. Everything was perfect! Water Heaters, Only gave us the best price and service from my first call to the installation completion. Highly, highly recommend!

J B

19:24 16 Jan 25

Justin Gonzales has been great to work with in every way.

adam horn

18:58 02 Jan 25

Justin G. was awesome, and my water heater was replaced the same day I called at a reasonable price on New Years Day! Justin was very knowledgeable and helpful. I highly recommend Water Heaters Only.

Sal D'Agostino

01:21 28 Dec 24

Justin G. was great. I noticed my old water heater was leaking and called Water Heaters Only to come check it out. Justin G. was able to come out that same day and install a new water heater in only a few hours. Great service and I would recommend them to anyone in need of water heater services. Thanks!

alan stein

00:41 28 Dec 24

Our hotel water gave out & unfortunately flooded our basement on Xmas day. We called Waterheaters only & were able to schedule an appointment the next day.
Justin came & installed a new hot water heater & did an excellent job. He is courteous, nice, competent & personable. We highly recommend Justin & the company.

Jodi Riis

05:48 24 Dec 24

This is a long thorough but honest review. First off, the phone reception people provide excellent service. Justin did a wonderful job installing my new water heater. He came on time the next day after I placed my first call appointment. Over the past couple years, I’ve had to wait days, even up to a week for different plumbing companies to send someone for an estimate. (In my line of work , I’ve hired many plumbers and contractors.) Most plumbing companies charge for first time visits with estimates, often applied towards the bill. Asking for a credit card number over the phone. Water Heaters Only does free estimates. I felt Justin’s estimate for this job was fair. With plumbing and appliances, you get what you pay for. Justin took the time to educate me on each appliance and upkeep, so I could make the right decision for my home and budget. I was on the fence about whether I should get a tankless, or just replace or flush my 13 year old tank. Justin offered the new install same day, but I chose for the next day. I called and changed my mind an hour before he arrived for the install the following morning, but he still brought both a tank and tankless just in case. At first, I was going for a Navien tankless that Justin suggested. After doing some research, I felt for a small two person family of my husband and I, in our small 1k sq ft home, we probably wouldn’t get much more out of a tankless than we would from a 40 gallon tank. But who doesn’t want that luxurious hot water that never runs out?! I would love to have gone for the tankless. Overall and budget wise, I ended up getting another Bradford White 40 gallon tank with no regrets.13 years my old BW tank lasted without maintenance…not too shabby. Plus the newer thinner taller design seemed to take up less width space. Justin had my new Bradford White tank neatly assembled, and up to code in 2-3 hours. Good as new. Even with old gas lines. (My house is almost 80 years old.)
It’s been a week since. My husband and I are enjoying long piping hot showers again. I do want to mention that Water Heaters Only San Diego stays open 7 days a week, and they do not charge extra rates on weekends and holidays. I thought that was pretty cool. Most importantly, I got a trusted Bradford White water heater installed promptly and up to code by a reputable contractor, and for a decent price. I’ll definitely call them in the future for all my water heater needs. 10/10 recommend!!!

Lisa Barrett

21:56 19 Dec 24

Damien was great! Easy to work with and quick.

Ashley Dowds

01:49 15 Dec 24

Justin came to replace our water heater and did a fantastic job. He worked efficiently and was super nice.

Karen Cloutman

02:00 13 Dec 24

Justin came out today to give me an estimate. He was able to change out my water heater in one day. He was efficient, knowledgable and kind. Thanks for a great job!

Karla Manuel

01:20 11 Dec 24

Technician Damien was very informative and fast. He replaced our old heater and also gave us tips on how to take care of the new one. 100% recommended if you need a heater replaced or just fixed.

Jeffrey Holloway

17:36 10 Dec 24

This was a terrific experience. Water Heaters Only was able to provide an estimate for a replacement with 2 days, and then schedule the installation within 2 weeks. Thomas B. did a fantastic job. He was very professional and answered all questions, as I converted from natural gas to a heat pump water heater. I love the new heater and it works great. I would only recommend Water Heaters Only for a replacement project. They were the most reasonable and professional.

Justin Roberts

00:24 03 Dec 24

Very straightforward and efficient service. I phoned on a Sunday evening and Francisco Martinez was at my house at 9am on Monday to replace my ancient water heater.

nora Encio

20:51 02 Dec 24

Damien did a GREAT job, everything looks neat and professional and clearly explained how to use the new system. We really appreciate the workmanship, he is definitely recommendable !!

Celia Engelman

23:09 01 Dec 24

Damian came on Sunday on short notice and installed a new water heater for us.
He was very professional, skilled, and knowledgeable. Great service!

Kacy Martin

17:10 23 Nov 24

Excellent service, highly recommend! I was able to get an appointment quickly. Damian was friendly and knowledgeable. The estimate was very reasonably priced, and work was completed quickly. Very pleased with our overall experience!

Violet Martin

03:27 23 Nov 24

Damien was an amazing tech who was efficient and friendly. thanks guys!

Janice Aylward

00:16 14 Nov 24

Damien was very thorough and helped me to find the true problem with our water system. Instead of trying to up-sell me into a service I didn't need, he provided a thorough explanation of what was needed and why, and got the work done quickly and effectively. Will definitely be recommending!

Betsey Holton

02:29 13 Nov 24

Everyone I interacted with was great. Damien was wonderful; I wasn’t expecting him to be able to replace my water heater on the spot (thought it would be just an evaluation/estimate) and especially by himself, but he did. I was really impressed and grateful. Super nice and professional; I know he had a really long day! very pleased with the company and service. Extra kudos to Damien!

Rick Gaskins

23:38 03 Nov 24

Good prompt professional service

Tia Rodriguez

17:22 30 Oct 24

I highly recommend Water Heaters Only! We've worked with them in the past, and when it was time to replace our water heater, we turned to them again. Justin G. was incredibly knowledgeable and helped us weigh the pros and cons of a tankless versus a traditional water heater. His professional yet friendly demeanor made the decision-making process easy and comfortable.

Justin truly went above and beyond to ensure we found the right product for our needs. Plus, Water Heaters Only offers competitive prices, which is always a bonus. If you're in need of a water heater, Justin G. is an excellent representative and technician. Highly satisfied with our experience!

John Millen

00:33 29 Oct 24

I bought our house about five years ago. My wife and I were in the hospital for two days welcoming our fourth child. When we got home, we were exhausted and decided to take a shower, only to find there was no hot water. I went to check the pilot light and discovered that my garage was flooded. It was a frustrating situation! Fortunately, a repair team came out right away and installed a brand new unit within an hour. They did a great job at a reasonable price. I highly recommend them!

Disan Suarez

19:20 10 Oct 24

Great customer experience getting my tankless water heater replaced. Justin was a great communicator and friendly through the process. He was efficient and clean in his work. Would highly recommend Water Heaters Only and ask for Justin!

stephen farnsworth

15:02 18 Sep 24

Exceptional service at a great price! I am so glad we selected Water Heaters Only to replace our 75 gallon water heater. Justin, the technician, called 30 minutes before arriving and was right on time. He spent some time reviewing if he could repair the heater, but it was 14 years old and was beyond repair. Justin then walked through all the things he would do during the replacement including adding an additional earthquake strap, overflow pressure tank, and gas line sediment filter to bring everything up to code. His work was extremely professional and quick. At almost $1000 less than other bids we received, I highly recommend Water Heaters Only and especially Justin for water heater repairs or replacements.

Dane Schaiterer

19:56 16 Sep 24

Damien was very knowledgeable and professional . Start to finish these guys earned every star. Highly recommend them as your first call for water heaters. Well done.

Dave H

22:44 12 Sep 24

Very satisfied with the services of WHO... Damien, the technician, was prompt, efficient, and very easy to deal with.

Isabella Labra

01:31 12 Sep 24

Our water heater broke and Water Heaters Only made this experience quick and easy. Our technician Justin was awesome! He explained everything throughly and did an amazing job installing our new water heater. Thank you very much!

J Wake

23:22 07 Sep 24

Absolutely phenomenal in every facet! Customer service, timing (was able to get next day appt when I called the previous evening), pricing (way lower than 3 other comps), quality, etc. If I owned a business, this is the benchmark for how I would operate. Justin was my tech, and I can't speak highly enough of his professionalism, expertise, and positive demeanor. It's rare to have an employee with all 3 of those characteristics. Don't go with any competitor before at least contacting these guys. You won't regret it!

Siddhartha K

03:08 03 Sep 24

Damien was very prompt, courteous and did a great job installing the new water heater. Thanks a ton.

sarah singsank

04:01 28 Aug 24

Nobody wants to have their water heater go out on a Sunday afternoon one month before selling their home....I had just gotten back in town after a few weeks away and got a text from my renter that the water heater was gushing water. Ugh! I started doing my research and calling around. I was so grateful that they answer their phones here 24/7 and were able to get me an appointment for the following afternoon. Damien called to let me know he was on his way and within a few hours I had a new water heater! He brought the new water heater with him and took the old one with him. Damien the technician was efficient, professional and friendly. He was easy to understand and walked us through all the features of the new heater, the installation process used and all safety features. The final price was similar to the sight unseen quote I was given on the phone and it felt like money well spent. I would use them again and rec to my family, friends, and clients. Thank you!!!

Justin Hayward

20:08 26 Aug 24

It is clear that Waterheaters Only, Inc. has sustained superior performance in operations, maintenance, and addressing customer needs. I discovered they respond quickly via email, phone, and text. A technician was promptly dispatched to my home for an onsite assessment. As soon as I submitted my issue on Yelp and their website I received a call from Dave within 5 min providing me some troubleshooting tips, availability of technicians, ball park cost estimates for replacement. Our technician, Justin G. did an outstanding job installing out new water heater. He was prompt, friendly, and an outstanding communicator. He exhibited an exceptional technical acumen in diagnosing my old heater, and provided a fair quote for replacement. He worked quickly, and took the time to explain what he was doing and why; which was greatly appreciated. Thank you Justin G. for a job well done!

Geo M

16:37 15 Aug 24

Great service, very reasonable prices. The technician, Justin, did a great job, gave us all the info we needed, explained what he would do, did a great job with the install.

Ernie Hernandez

01:53 10 Aug 24

Your typical bait and switch experience. If you call them, they will ask a few questions and tell you that it will run from $2,100 to $2,500. I called and talked to two of their representatives on two different days and times and got the same line. I did get a quote from a plumber that I've used before and trust. His rough estimate was $2,800 to $3,000. On his previous job for me (drain repair), his completed price was exactly the same as his rough estimate. The water heater installer for Water Heaters Only shows up and quotes $2,750 immediately. When I told him I was quoted $2,100 to $2,500, the first thing he said was "Yeah... I don't know where they get that." I said, You're already here, let's do this. When I asked for a price breakdown at the conclusion of the job he said "We don't do that." When he called the office to get the credit card authorization, he said "You might get a call from the customer because he wants a price breakdown." I heard the guy snicker and he said okay (he was on speakerphone). (I never called.) The retail price of the water heater installed in my home is $1,265 from an online retailer. Granted there were a few parts needed in addition to the water heater, but this comes to well over $1,000 for labor. Their installer was here less than three hours. He did take off $50 because I refused a new expansion tank.

Don't get me wrong. It looks like I would have likely paid close to that from another plumber. The thing is, I trust the other plumber and will use him again for other jobs. Who knows, maybe the water heater he provided would have been of better quality or capability than the one installed. My problem is that the installer is told what to charge by the company. The guys answering the phone are told what to say by the company. The phone guys are told to say $2,100 to $2,500. The installer is told what to charge.

It looks like it was a competent installation. Time will tell. As he left and handed me the invoice, he also handed me a slip of paper to refer a friend. That's not going to happen.

Mark Sackett

15:26 26 Jul 24

I had a fantastic experience with Water Heaters Only, thanks to Thomas. He provided excellent service and made sure every aspect of the installation was handled professionally. Thomas's attention to detail and expertise left me feeling confident and assured that my money was well spent. Highly recommend!

Sean Fayeghi

21:09 24 Jul 24

Yesterday at 7:00 am I called Water Heaters Only. Our water heater had leaked all over the garage over night and we had no hot water. We happen to have a forced vent water heater. They are a little pricey and also difficult to find. They scheduled a tech for 12:00 noon the same day. Thomas , the tech called me an hour before noon and asked if he could come a little ahead of schedule, a request that we were very happy to accept. He explained in detail what we needed and how he would take care of the issue. By 6:00 Pm the same day we had a new forced vent water heater installed and hot water in the house. Very happy with how they took care of our problem. David , the person who took my call was very pleasant with great customer service and I cannot say enough about Thomas , the Tech who did the work very professionally and left my garage spot less after he was done. I highly recommend this company.

John Bolin

18:04 12 Jul 24

Friendly, fast, and efficient

Alexander Koppert

00:23 06 Jul 24

Very reasonable price. Quality work. I called at 0930 and at 2:30 I had hot water and brand new heater. The tech D. A. Mien was very efficient. I am glad I called Water Heaters Only.

Monty Rich

22:11 03 Jul 24

My service man was absolutely fantastic, Mr Damien did a excellent job installing my hot water heater, a very friendly man, soft spoken and very proficient. I will be using this company from now on for all my repair needs.

Monte DeBel

03:18 03 Jul 24

Justin was awesome! Highly professional, skilled, a great communicator and very personable. He let us know everything he was going to do, did is expertly, and then explained how the system worked and what we needed to do to operate it effectively.
It was a great experience and next time we need a water heater, or the next time a friend needs one, we're calling WHO and Justin!

Phillip was an excellent POC when we first called WHO. Knowledgeable, patient and very helpful in guiding us through the world of water heaters.

Great experience working with WHO for the FIFTH time!

Michelle Boutilier

18:04 26 Jun 24

Justin was Professional , punctual and knowledgeable . Great work !

Raul Cruz

03:41 07 Jun 24

Damien did a great job installing my new water heater.

Ken Ragle

01:27 06 Jun 24

Nothing is more frustrating than a cold shower in the cold morning, except your wife having the cold shower! Alex answered the 24/7 call at 6PM and walked us through our scheduling options and Water Heater's Only background. David locally answered my call the morning of the appointment to confirm some details and discuss the sourced equipment and why Bradford and White were the company main choice for gas heaters, their experience with Heat pumps so far, and some other details. He completed the call with the assurance the tech would be out to perform the estimate and ready to start once approved. Justin arrived in the early part of the scheduled window. He was polite and professional. His installation was quick and careful with a full clean up. He walked both my wife and I through the inspection, maintenance, and settings of the New Bradford and White Gas Hot Water Heater. Answered questions and went over their warranty, service numbers, and recommended emergency procedures until my wife was comfortable. He was patient with both of us. I would wholeheartedly recommend Water Heater Only, INC. Thank you, Justin!

Brandon Gatti

18:05 27 May 24

Had a water heater replacement on 5/30 with Damien and it went super smoothly when I was initially worried there might be complications due to the piping in my garage. Damien was super knowledgeable and helped explain everything that needed to happen, what my options were, and especially what to be looking out for. He was both honest and thorough, which I appreciated. Job was completed on site after inspection in about 3 hours, very pleased and would recommend.

Robert Marzullo

18:04 21 May 24

Responded immediately and sent out a plumber same day. Price was well under other quotes. Staff were friendly and professional.

Joe Bermuda

19:21 17 May 24

Damien came out the morning after we called, and replaced our water heater in a jiffy. Prompt, professional and at a reasonable price. Would recommend.

John

19:31 13 Apr 24

Very nice job- prompt and quick & clean

Jon Van Rhyn

18:11 18 Mar 24

Justin arrived early and installed a new water heater completely to my satisfaction. He also provided very helpful information on hot water recirculation options. Great experience.

J.A.

20:49 10 Mar 24

Justin and Water Heaters Only did a great job at a good price. happy customer

thebulldog 4700

21:54 05 Mar 24

I called the company because I thought I needed a new water heater. I had met with two companies before and gotten quotes before finding water heaters only. I met with Thomas a very personable young man who noticed the heater was showing an error message that indicated something just needed cleaning. I hadn't noticed it before, and no other company said anything about it. So, we agreed that he would just clean it instead of replacing it and he did, and I was very happy. Needless to say, I will be calling him back when it finally does fail. Great job! I definitely appreciated his competence and honesty. I recommend you ask for Thomas.

Matthew Lyons

16:41 01 Mar 24

Our tech was Alexis; he called an hour prior to coming out to let us know when he'd arrive. He explained the work to us, went over the estimate and answered all our questions about the installation. He completed the job very timely and left the work area very clean. Overall we are very satisfied with Alexis and Water Heaters only for their quick response to our problem. Would use them again if needed or recommend to others.

Kme Kme

23:42 28 Feb 24

Justin was professional, punctual, and knowledgeable in his work. Thank you!

Manny Bautista

03:31 25 Feb 24

Had a great experience with the technician. John Burns did an excellent job of explaining the work to be done and what the cost would include. He was very professional while installing the water heater. Once the water heater was installed, he did a nice job of explaining how to adjust the temperature and how to shut down the gas if needed and showed me where the important valves were. Would recommend Water Heaters Only to my friends.

Ruth Knight

22:21 24 Feb 24

Justin came out and assessed what we needed. He did a great job at answering all our questions and installing our new water heater. Highly recommend this company if you're in need of a new water heater and quick!

Hal Schneider

21:05 24 Feb 24

Technician Justin is excellent. He was on time, replaced the water heater perfectly and left the work space clean. Would recommend Justin as one of the best. Answered all questions we had.

Judy Valecko

20:28 24 Feb 24

Justin is awesome. He explained everything, and the job was completed much quicker than I expected.

Jeanette Sandoval

16:26 14 Feb 24

We just had a new Water Heater installed yesterday by Thomas who was amazing. He explained everything in detail, very friendly easy to communicate with. I love my new Water Heater. I have recommended them to my brother and will recommend to anyone who is needing repair or a new Water Heater. Thank you for all your help.

Robert Curtis

05:42 14 Feb 24

I was given a 4 hour time window for the installer (Thomas B) and he called me shortly after 9 and notified me that he would have to pick up the water heater from the warehouse (30 gallon heaters were not normally kept in inventory). He called again when he he picked it up and gave me the time he expected to arrive. Once he arrived he inspected the old heater (24 years old) located in the crawl space under the house, gave me a quote and told me that more more earthquake reinforcement should be put in for safety reasons. I accepted the quote. He drained and removed the old heater, installed the new one, built additional reinforcement and tested the system for functionality and leaks.
He was courteous, conscientious and friendly

Charles Kaufman

01:32 14 Feb 24

Justin was our Technician. He arrived punctually and throughout the installation, he was outstanding: super courteous, very knowledgeable and communicative. Once done, he was meticulous in his clean-up and then gave us a full explanation of everything he had done. In our estimation, he deserves a 10-Star Rating!!!!

Baron Chen

01:32 14 Feb 24

Long story short, fantastic service provided by Water Heaters Only and technician Thomas B. If anyone is living in San Diego I would highly recommend Thomas B. as your next technician because of his high degree of knowledge, the meticulous work he provides, and the honest craftsmanship. My water heater flame went out and when I tried the pilot re-lit the flame would not stay on. After considering replacing the storage water heater, Thomas B. made a last-ditch effort to replace the thermocouple and to our luck, it worked! The flame stood strong and Thomas even waited over a couple hours to ensure the flame did not fade. Overall, I am very pleased with the quality work provided by the technician and the professionalism of Water Heaters Only. Will definitely call back if needing a replacement water heater.

Susan Roberts

20:31 12 Feb 24

Great experience with this company! I called on a late Friday afternoon and had someone at my house at 10am the next day. Justin was super polite and professional. He clearly explained everything to me, told me the cost of the job, and in 2 1/2 hours I had a new working water heater! The company worked with me regarding payment, and the whole process couldn't have been smoother. Thank you from my whole family!

Scott Gordon

06:08 07 Feb 24

Arranged for a Sunday install and decommission of our broken water heater in San Diego, John Burns came out on a Sunday and did a great job! On time, great price, great service. Very happy and highly recommend.

jeffrey robertson

17:29 27 Jan 24

John Burns did a great job installing my new water heater!

Debbie Croft

20:31 14 Jan 24

This company and their Technician, Damien, were great to work with and I would not hesitate to call them again in the future. They provided top quality products and service, and I have confidence in the high-grade water heater they installed. Damien went above and beyond to add earthquake safety braces and to replace corroded water line connections.

Maryann Jolin

01:41 12 Jan 24

We had out water heater replaced with a tankless. Justin was polite, professional and got the job done like a pro, would definitely reccommend water heaters only and Justin .

Milton Martinez

22:17 10 Jan 24

I recently had the pleasure of using the services of Water Heaters Only, Inc. for the installation of a new water heater in my home, and I must say that I am extremely impressed with their outstanding service. From start to finish, the entire process was flawless and exceeded my expectations.
The installation itself was done with precision and skill. Damien, who was the technician, was well-prepared and had all the necessary tools and equipment. Damien worked efficiently and meticulously, ensuring that everything was installed correctly and up to code. He paid attention to even the smallest details, such as properly sealing all connections and checking for any potential leaks.
I’m also impressed with the quality of the water heater itself. Water Heaters Only, Inc. recommended/uses Bradford White water heater which is of high-quality and energy-efficient that suits my needs perfectly. I have noticed a significant improvement in the hot water supply and overall efficiency since the installation.
Overall, I would highly recommend Water Heaters Only, Inc. for any water heater installation needs. Their professionalism, expertise, and excellent customer service truly set them apart. I am extremely satisfied with their work and will be using their services again in the future.

Thank you, Damien, for the outstanding water heater installation!

Sincerely,
Milton Martinez
La Mesa, CA 91941

Bobby Ortiz

19:33 29 Dec 23

Would highly recommend Water Heaters Only and our technician Justin. Justin was professional, courteous, punctual, and respectful. He answered all our questions, never felt like we were getting the run around. His workmanship looks great and even cleaned up after himself sweeping out our garage. Would definitely use Water Heaters Only again in the future and will be recommending them and Justin to all our friends and family.

Kerry D

21:50 24 Dec 23

We were astonished to receive same-day service and an excellent price. Our service tech Thomas was very knowledgeable and took great pride in his work, which is rare to find these days. We received a top-rated Bradford White water heater which is not available at the big box stores. Highly recommend this company.

Donna Alfsen

07:36 22 Dec 23

After waiting a day for someone to come out, the technician obviously did not want to do the job. First they had an issue with the proximity of my washer and dryer. Then they proceeded to quote saying it was going to much higher cost due to the install and finally said they could not do it until I “repaired” my dry wall claiming they couldn’t strap it in properly due to a crack - except the strap is going into the stud on my wall, not the drywall. They changed me $65.00 for my trouble. While trying to find a drywall repair- I kept running into the issue of the water heater being in the way. Called to see if they would at least come back to remove the old water heater - they could for another $400 which would be in addition to the quote in place. Ended up finding a plumber who charged me almost $1000 less than their quote and did not require me to spend another $700+ in unnecessary repairs

Greg Crownover

20:10 01 Sep 23

Wow! I have a water heater that the pilot light won't light. I called 'Water Heaters Only' and the guy basically didn't want the business.
I told him that it was a RHEEM water heater and he couldn't talk enough about how bad RHEEM products are. He said that they (RHEEM) is known for it's "defective" products. He stated that they could not get the required parts from RHEEM. I then contacted a different company.. I now have an appointment in 2 hours.
I would NOT recommend 'Water Heaters Only'!

Michael Cox

01:49 12 Jul 23

I can't say enough about Justin, our tech, and the value of the service. As a matter of uncanny timing our old water heater started leaking all over our garage a week after moving back into our home. We were displaced due to a major plumbing leak flooding two floors of our townhome. I called a few places but found Water Heaters via Google. The main reason I contacted them was because one review said they were 40% less than every other estimate. I had been quoted nearly 5k for a replacement and install by other companies and the wallet was feeling a little worse for wear. After speaking with a very helpful phone rep (sorry that I don't remember her name), I made a same day appointment. Justin our tech called me and asked if he could come earlier. Justin was professional and was happy to accommodate our kid and dog chaos. Justin gave us a complete rundown of the job and an educated guess on the timing of the service. We were able to get the kids out of the house and trust him to do his work. When we returned Justin had finished his work which included replacing the valves and copper tubing to the water heater. All in all we spent almost half the amount of the other estimates and got more done than we expected. I have already recommended the company to a coworker and my wife has done so to. Very thankful for this experience after having to deal our very stressful previous flood and all the insurance and plumbing hassles.

Nina D

22:18 17 Jun 23

They did a good job replacing our old water heater back then and it lasted for 16 years. Last night after 16 years our water heater broke, they send technician Justin who did a very good job. He was professional, thorough, efficient, courteous and a quality of job well done. I will definitely recommend Water Heaters Only to my friends, relatives, seniors and significant others. Thank you for your satisfaction service!

Ray Gwwqwe E4arcia

20:46 09 Jun 23

Justin did a great job your lucky to have him

Alan Haefner

01:21 27 May 23

Justin arrived on time. He reviewed my history of water temperature loss, inspected the water heater, verified the age of the existing tank and provided an estimate to replace that was 40% less than two previous estimates from local competitors.
He removed the old system, upgraded all associated parts to meet code and installed a new water heater efficiently with a very professional mechanics. Clean up was spotless....and he is really friendly guy!

Samuel Brown

19:02 23 May 23

Jason was a great installer!

Ian Ashworth

04:58 23 Apr 23

Very efficient. Came and replaced the water heater the next day. Price matched and very clean install. Very courteous and professional. They walked through everything and took their time.

Timothy Lynch

17:08 20 Apr 23

From George from the call center to John to finish. Perfect.

John: Thank you. We worked that tuff fit and got it in around that one shelf edge, getting in the way, Cheers to you and thank you for serving! Tim & Kate

I recently had a hot water heater installed byJohn from Water Heaters Only, Inc, and I couldn't be happier with the service I received. John was incredibly professional and knowledgeable throughout the entire process, from the initial consultation to the final installation. John took the time to explain everything to me in detail and answer any questions I had.

The quality of the work was outstanding, and I was impressed with how quickly John was able to complete the installation. John also made sure to clean up after and left the space even cleaner than it was before He arrived.

What really stood out to me, however, was the affordability of the service. I had received quotes from several other companies, but Water Heaters Only, Inc offered the most competitive price without sacrificing quality.

Overall, I would highly recommend Water Heaters Only, Inc to anyone in need of hot water heater installation services. They provided top-notch service at a great value, and I would definitely use them again in the future.

Kevin Yeh

22:22 26 Jan 23

My 30 year old water heater that came with the house started a small leak from the bottom so I knew it was time to go. I emailed Water Heaters Only and got an appointment with Danny (182785) who was very professional and knowledgeable. He answered every question possible that I could have for a water heater replacement and went above and beyond for customer service. Hopefully we won't need to call Water Heaters Only anytime soon but if we do I know Danny will be there to resolve it.

Ester Banayo

03:08 28 Sep 22

Danny 177157 came on time and immediately checked the tank and he explained to me everything and all possible options and I picked to replace it after knowing that it was mire than 10 years old. He immediately worked on it, and he did it so well and he made sure that everything is properly and correctly attached. He's so patient and after several hours the water heater was properly attached and secured. He's so efficient, kind and courteous. He's so patient answering all my questions because I'm new to it and after he's done he taught me what to do just in case it leaked again and there's to one that can come right away. Thank you so much for your help and thank you Water Heaters Only for sending someone who's responsible and knows what he's doing. Job well done.

Dan Wolfson

04:20 22 Sep 22

This is our second time using Water Heaters Only. They responded quickly and sent a technician out the next day. Clayton Young did an outstanding job and is an absolute pleasure to work with. He went above and beyond to replace our leaking water heater and bring everything up to code. He kept me posted on his arrival time, explain everything he was doing, and even let me record a video of how to relight the pilot. I would definitely ask for him again should we have water heater issues.

Donald Pier

20:56 12 Sep 22

John B arrived about halfway within the time window given on the phone, explained everything to me, answered all my questions, and then got right to work removing my old leaking water heater and installing a new one. It only took a couple hours from start to finish, and he cleaned the area up better than he found it. I was pleased with the promptness, the work, and the price, and found John to be knowledgeable and efficient, as well as very friendly and personable. All in all, a good experience, and I would recommend him and this company. Thank you.

Jessica Cook

22:44 23 Aug 22

Got a brand new water heater the same day! Our Technician John B was excellent! Very efficient, knowledgeable and on time. Very happy with this service and we highly recommend. :)

Fiona Perez

18:09 27 Jul 22

My husband is very handy around the house and on the rare occasion we hire someone to do some work or install something, he typically complains about the shoddy workmanship (he is a perfectionist). When we had our water heater installed, he commented that the installation was very professional. We have been married 24 years and I think that’s the first time I’ve heard him say that… so kudos and plaudits to Water Heaters Only— that’s quite a feather in your cap!

Tonya Brown

03:01 22 Jul 22

Justin arrived promptly during the given time frame. He didn't have what he needed based on our wrong description but was fast getting the right water heater and back to do the work. He is very knowledgable, professional, and his work is very clean. We couldn't have asked for a better person! So glad we were lucky enough to get him. Thanks for excellent workmanship! T&C

Al Peterson

15:24 19 Jul 22

John B. removed my leaking water heater and installed a new one for me. He arrived on time, provided a quote in the range I had been told on the phone, and did an excellent job with the install. He was personable and described the work he was doing effectively. I'm very pleased with the whole experience.

Ryan Rillera

03:19 15 Jun 22

The Technician's name is Justin. He was nice and professional. Did a thorough and speedy job. Would recommend them to anybody

Sandie Ahinger

14:41 12 Jun 22

We had a new water heater installed on a Saturday by Justin. He was friendly, knowledgeable and extremely efficient. This company is excellent and lucky to have an employee like Justin.
Highly recommended!

Jerry Dean

14:29 27 May 22

Justin was very courteous. Answered all my questions. He was very clear in pricing what I needed. Far more helpful, clear and fair than any of the other companies I contacted. Water Heaters Only was very responsive - the early bird got the worm.

Sean Lynch

20:06 06 May 22

Justin came to my house, knew exactly what he was doing, and performed a very professional installation. No fuss, no dealing with unreliable contractors, no back and forth. I called, paid the amount quoted, and got a perfectly installed new water heater. If you’ve ever tried to find a good contractor you know why this is completely mind blowing.

Tom McQueen

20:32 03 May 22

John replaced my failing water heater with a new one. He was informative, efficient with his time, his work was clean, no mess, installation and piping looks great. John explained how everything worked. John did a Great job!

Justin Snider

01:08 17 Apr 22

Outstanding service by JUSTIN - same day appointment - was fast, friendly and professional. Awesome job with our water heater install. Thanks for the amazing work!!

Brenda Cinque

15:34 27 Mar 22

I was so impressed with this company. I called early on a Friday am and they said they could come that day. Justin came the next day on time.. explained everything and was done in 2 hours. Thank you for great service!

Jeff Albrecht

22:14 24 Mar 22

I was pleased that WHO was able to install a new water heater on the day I called. Unlike a couple of other companies I telephoned they were kind enough to inquire about my old heater and quote me a price for replacement. John B was the technician assigned to my job. He was friendly and professional, and I would heartily recommend him for anyone considering such work in the future.

Chelsea Addison

12:08 18 Mar 22

When they say open 24 hours they mean it! I needed a new water heater and work crazy hours so it’s difficult for me to call businesses during normal working hours so when I stumbled across Water Heaters Only and saw that they take calls 24/7 I thought that’s exactly who I need. I hesitated calling at 11:00 at night thinking it would be an answering service who wouldn’t really be able to answer my questions or schedule my appointment - I was definitely wrong! The rep that answered the phone was friendly, helpful, knowledgeable, and was able to schedule my install for the next morning! Total shocker! I then received a call at 7:45 AM to confirm the installation time and to let me know that the installer would be coming from North County so he wouldn’t be here until 10 AM which was fine with me because I was still sleeping, ha ha. Clayton arrived on time and completely prepared for my installation. He was friendly, easy to talk to, and got right to work. He was efficient and had everything removed, installed, and ready to use in less than 2 hours. Highly recommend and appreciate how smoothly the installation was done.

Hyunwoo Cho

22:00 15 Mar 22

John B came to replace water heater recently. I called my warranty and I got lucky to have this good technician! He explained the general procedure work order between the company and homewarranty company well.
John is a professional technician and very friendly.
After finishing his work, he explained how to request inspector once permit is arrived.
New water heater is really good and working well. Thanks John Again.

Carolina Valdez

08:02 10 Mar 22

Justin was great. He was very professional, informative, and efficient. Same day install was a life saver and very much appreciated. Thank you so much.

jeffrey howe

16:32 23 Feb 22

The representative, Justin appeared at the beginning of the 4 hour window and was courteous and help me to understand the new codes & regulations that would be needed to be completed before he installed in the water heater. He did a job that appeared well done and in a very timely manner. I highly recommend this company if you want fast, efficient service.

R Stamper

18:32 01 Feb 22

John B. did an excellent job replacing a water heater for us. He was on time, very professional and did a great job. I called on a Saturday, and he was out there within two hours. We will definitely use them again.

Jason & Sarah Cooper

16:19 26 Jan 22

Justin was very friendly and knowledgeable. would recommend him to anyone. Enjoying hot water for 24hrs now with no issues with the installation. Good Job Justin!

OneLove OneTrail

16:53 19 Jan 22

Justin replaced my failing water heater with a new one. He was informative, efficient with his time, his work was clean, no mess, installation and piping looks great. Heck he left my garage better than I had it. Justin answered every question I had. I couldn't be happier with Water Heats Only as well as with the professionalism that Justin showed. I will for sure be recommending Water Heaters Only to friends and family

Chris Lindahl

01:29 23 Dec 21

Justin was great. My water heater broke during the night and was leaking. He came out same day to install a new one. Updated the gas line, water supply, sediment trap, and expansion tank. Looks so much better than the old one. He worked quick and was professional and friendly. Would definitely recommend.

Helen Cohn

19:36 28 Nov 21

Highly recommend! Friday morning after Thanksgiving and water heater died. Called WHO and got scheduled for the next afternoon. John B called to let me know he was on his way, showed up right on time, looked at our old setup and immediately said “no problem”. Even though our old water heater still had water in it. Even though it’s kind of an awkward location. No problem. John was meticulous, obviously knew what he was doing, and explained everything I asked. Totally professional. All done for a fair price, and on a holiday weekend! WHO goes in my list of companies to call, companies to recommend to my friends.

Art A

03:27 04 Nov 21

Justin was on time, friendly and professional. He answered all my questions thoroughly, explained the installation process and provided me with tips/info on water heater maintenance and longevity. Justin was as an absolute rock star!!
Very happy with his services!
I would definitely recommend Water Heaters Only to family and friends.
Thanks guys
Art

Justa Boat

15:04 23 Oct 21

John B. came over to my residence recently to install a new gas water heater as mine had started to fail. John B. provided me tons of information on what each component does, and I felt very confident in his ability to install the water heater. It was also great to find out that John B. is a Navy Veteran as we were talking during the installation process, as I am as well. Kudos to the company for hiring veterans! The price was well within the quote when I called and asked. Would definitely recommend!

Abraham Daniel

16:00 22 Aug 21

Very pleased with the professionalism of my installer (John). He took the time to answer all my questions. I would highly recommend your company. Thank you.

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